Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. You'll need to handle all customer returns yourself if it's due to your customer changing their mind, exchanging or any other reason other than a product fault.
Detail your returns policy carefully on your store, including your returns address, since we can't accept customer returns on site.
If products are returned to the sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund. Product faults reported 28 days after dispatch can only be replaced and not refunded.